Refund policy
Return & Refund Policy
Last updated: June 24, 2026
Thank you for shopping with DeeTwenty.
We want every order to arrive correctly and in good condition. Please review this Return & Refund Policy before placing an order.
Because many DeeTwenty products are printed, produced, or fulfilled after an order is placed, our return and refund policy may vary depending on the type of item purchased.
1. Contact Information
If you have an issue with your order, please contact us at:
hello@deetwenty.com
Please include:
your order number;
the email address used at checkout;
a short description of the issue;
and clear photos if the item is damaged, defective, misprinted, or incorrect.
2. Print-on-Demand Items
Many DeeTwenty products are made-to-order through print-on-demand fulfillment partners such as Printify.
Because these items are produced specifically for each order, we generally do not accept returns, exchanges, or refunds for:
ordering the wrong size;
choosing the wrong color;
buyer’s remorse;
change of mind;
accidental orders;
or preference-based reasons after the item has been produced.
Please carefully review the product description, size chart, color options, and shipping information before placing your order.
3. Damaged, Defective, Misprinted, or Incorrect Items
If your item arrives damaged, defective, misprinted, or incorrect, please contact us within 30 days of delivery at hello@deetwenty.com.
We will review the issue and may offer a replacement, reprint, refund, or other appropriate solution.
To help us resolve the issue quickly, please provide clear photos showing:
the full item;
the damaged, defective, misprinted, or incorrect area;
the packaging, if relevant;
and your order number.
In many cases involving print-on-demand items, you may not need to return the damaged or defective product unless we specifically ask you to.
4. Size Issues
Please check the size chart before ordering.
For print-on-demand items, we generally cannot offer free returns, exchanges, or refunds if the wrong size was ordered or if the fit is not as expected.
If you receive a size different from what you ordered, contact us within 30 days of delivery with your order number and photos of the item tag or packaging.
5. Order Cancellations and Changes
If you need to cancel or change an order, contact us as soon as possible at hello@deetwenty.com.
We cannot guarantee that changes or cancellations can be made after an order is placed.
Once an order has entered production, fulfillment, or shipping, it may no longer be eligible for cancellation or changes.
6. Lost or Missing Packages
If your package appears lost or has not arrived, please contact us at hello@deetwenty.com.
We may ask you to confirm your shipping address and check with the shipping carrier.
DeeTwenty is not responsible for packages that are delayed, lost, returned, or delivered incorrectly due to an inaccurate or incomplete shipping address provided by the customer.
If a package is marked as delivered by the carrier but you did not receive it, please contact the carrier first and then contact us so we can review the situation.
7. Returned Packages
If a package is returned to the sender because of an incorrect address, failed delivery attempt, refusal, or failure to pick up the package, the customer may be responsible for any additional shipping costs to resend the order.
If the item cannot be resent or is no longer available, we will review the situation and determine whether a refund, partial refund, store credit, or replacement is appropriate.
Original shipping costs may not be refundable unless required by law.
8. Self-Fulfilled or In-Stock Items
Some future DeeTwenty items may be stocked and shipped directly by DeeTwenty instead of being made-to-order.
For eligible self-fulfilled or in-stock items, we may accept returns within 14 days of delivery if the item is:
unworn;
unwashed;
unused;
free of stains, odors, pet hair, or damage;
in its original condition;
and returned with any original packaging, tags, or included materials when applicable.
Customers must contact us at hello@deetwenty.com before sending any return.
Do not send any item back without first receiving return instructions.
Unless the item arrived damaged, defective, incorrect, or otherwise required by law, customers are responsible for return shipping costs.
9. Items Not Eligible for Return
The following items are generally not eligible for return or refund unless they arrive damaged, defective, misprinted, or incorrect:
print-on-demand items;
custom or personalized items;
final sale items;
gift cards;
worn, washed, used, stained, altered, or damaged items;
items returned without approval;
or items returned outside the eligible return window.
10. Refunds
If a refund is approved, it will be issued to the original payment method when possible.
Please allow time for your bank, card issuer, or payment provider to process the refund after it has been issued.
Shipping charges are generally non-refundable unless the refund is due to our error, a defective item, a damaged item, an incorrect item, or where required by law.
11. Exchanges
For print-on-demand items, we generally do not offer size or color exchanges because each item is made specifically for the order.
For eligible self-fulfilled or in-stock items, exchanges may be offered depending on inventory availability.
If an exchange is not available, we may offer a refund, partial refund, store credit, or other solution when appropriate.
12. Shipping Delays
Shipping and delivery times are estimates and are not guaranteed unless expressly stated.
Delays may occur due to production volume, carrier delays, weather, holidays, customs, incorrect shipping information, or other circumstances outside our control.
If we are unable to ship an order within the stated time frame, or within any legally required time frame where no specific shipping time is stated, we will handle the delay, cancellation, or refund according to applicable law.
13. Abuse of Policy
We reserve the right to refuse returns, refunds, replacements, or future orders if we believe a customer is abusing the policy, submitting fraudulent claims, repeatedly claiming issues without evidence, or acting in bad faith.
14. Consumer Rights
Nothing in this policy limits any rights you may have under applicable consumer protection laws.
15. Questions
Questions about this Return & Refund Policy may be sent to:
DeeTwenty
Email: hello@deetwenty.com
Website: https://deetwenty.com