Shipping policy
Shipping Policy
Last updated: June 24, 2026
Thank you for shopping with DeeTwenty.
This Shipping Policy explains how orders are processed, produced, shipped, and delivered. Please review this policy before placing an order.
1. Order Processing
Most DeeTwenty items are made-to-order, which means the product may be printed, produced, or prepared after your order is placed.
Order processing times may vary depending on the product, production volume, fulfillment partner, holidays, weekends, carrier delays, or other circumstances outside our control.
You will receive an order confirmation after checkout. Once your order has shipped, you will receive a shipping confirmation with tracking information when available.
2. Print-on-Demand Fulfillment
Many DeeTwenty products are currently fulfilled through print-on-demand partners such as Printify.
Because these items are made specifically for each order, production must be completed before the package is shipped.
Processing and production times are separate from carrier transit times.
3. Self-Fulfilled Orders
Some future DeeTwenty items may be stocked and shipped directly by DeeTwenty.
Self-fulfilled items may have different processing times, shipping methods, packaging, and delivery speeds than print-on-demand items.
If an order contains both print-on-demand items and self-fulfilled items, the items may ship separately and may arrive at different times.
4. Shipping Rates
Shipping rates are calculated and displayed at checkout.
Shipping costs may vary depending on the item, order size, delivery address, fulfillment location, shipping method, and carrier.
Any available shipping options will be shown before you complete your purchase.
5. Estimated Delivery Times
Shipping and delivery times are estimates only and are not guaranteed unless expressly stated.
Estimated delivery time may include:
production or processing time;
carrier transit time;
weekends and holidays;
fulfillment partner delays;
weather delays;
customs delays;
or other circumstances outside our control.
We are not responsible for carrier delays after an order has been shipped, but we will do our best to help review shipping issues when possible.
6. Shipping Locations
DeeTwenty currently ships to available locations shown at checkout.
If your address is not accepted at checkout, we may not currently ship to your location.
Available shipping locations may change at any time.
7. Tracking Information
When tracking is available, tracking information will be sent by email after your order ships.
Tracking updates may take time to appear after the shipping label is created.
If tracking shows that a package is still in transit, please allow the carrier additional time to update the delivery status.
8. Multiple Shipments
Items in the same order may ship separately.
This can happen when products are fulfilled by different production partners, shipped from different facilities, produced at different times, or include a mix of print-on-demand and self-fulfilled items.
You may receive more than one tracking number for a single order.
9. Incorrect Shipping Addresses
Customers are responsible for entering a complete and accurate shipping address at checkout.
DeeTwenty is not responsible for delays, failed deliveries, returned packages, or lost packages caused by incorrect, incomplete, or outdated shipping information provided by the customer.
If you notice an address mistake, contact us immediately at hello@deetwenty.com. We cannot guarantee that an address can be changed after an order has been placed, especially once the order has entered production or shipping.
10. Returned Packages
If a package is returned to sender because of an incorrect address, failed delivery attempt, refusal, or failure to pick up the package, the customer may be responsible for any additional shipping costs to resend the order.
If the item cannot be resent or is no longer available, we will review the situation and determine whether a refund, partial refund, store credit, or replacement is appropriate.
Original shipping costs may not be refundable unless required by law.
11. Lost, Stolen, or Missing Packages
If your package appears lost or has not arrived, please contact the shipping carrier first using the tracking information provided.
If you still need help, contact us at hello@deetwenty.com with your order number and tracking information.
If a package is marked as delivered by the carrier but you did not receive it, DeeTwenty is not responsible for stolen or missing packages after confirmed delivery. However, we will review the situation and may help you file a carrier claim when possible.
12. Damaged, Defective, or Incorrect Items
If your order arrives damaged, defective, misprinted, or incorrect, please contact us at hello@deetwenty.com within 30 days of delivery.
Please include:
your order number;
clear photos of the issue;
a photo of the full item;
and a photo of the packaging if relevant.
Damaged, defective, misprinted, or incorrect items are handled according to our Return & Refund Policy.
13. Shipping Delays
We do our best to provide accurate processing and shipping estimates, but delays may happen.
Delays may be caused by production volume, fulfillment partners, shipping carriers, weather, holidays, customs, incorrect shipping information, or other circumstances outside our control.
If we are unable to ship your order within the stated time frame, or within any legally required time frame where no specific shipping time is stated, we will handle delays, cancellations, and refunds according to applicable law.
14. International Shipping
If international shipping is available at checkout, international customers are responsible for any customs fees, import duties, taxes, brokerage fees, tariffs, or other charges required by their country.
These charges are not included in the product price or shipping cost unless clearly stated at checkout.
DeeTwenty is not responsible for delays caused by customs, import processing, international carriers, or local delivery services.
15. Order Cancellations and Changes
If you need to cancel or change an order, contact us as soon as possible at hello@deetwenty.com.
We cannot guarantee that changes or cancellations can be made after an order is placed.
Once an order has entered production, fulfillment, or shipping, it may no longer be eligible for cancellation or changes.
16. Contact Information
Questions about this Shipping Policy may be sent to:
DeeTwenty
Email: hello@deetwenty.com
Website: https://deetwenty.com
Please include your order number when contacting us about an existing order.